YOUR PRIVACY
How We Handle Your Information
C.L. Bailey & Co. is committed to protecting the privacy of visitors to our website and our authorized dealer partners. This policy explains what information we collect, how we use it, and your rights regarding that data.
INFORMATION WE COLLECT
What We Gather
We collect information you voluntarily provide through our website forms:
- Lead forms: name, email address, phone, and ZIP code when you request a product spec sheet or catalog
- Dealer inquiry: name, email, phone, and message content
- Product configurator: name, email, ZIP code, and product preferences
- AI Concierge: conversation messages (logged for service improvement)
HOW WE USE IT
Purpose of Collection
- To respond to your inquiries and connect you with an authorized dealer
- To deliver requested product specifications and catalogs
- To improve our website and product offerings
THIRD PARTIES
Who Has Access
We share information only with services necessary to operate our business:
- Authorized dealers: your contact information when you request a dealer connection
- Resend: transactional email delivery
- Google Sheets: lead data storage
- Google Maps: dealer locator functionality
- OpenAI: AI Concierge chat (conversation data is not stored by us)
COOKIES
Cookies and Tracking
Our website uses essential cookies for site functionality (such as dealer portal authentication). Third-party services like Google Maps may set additional cookies. You can manage your cookie preferences using the consent banner that appears when you first visit the site.
YOUR RIGHTS
Your Choices
You have the right to:
- Request a copy of the personal information we hold about you
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Request corrections to inaccurate information
To exercise any of these rights, email us at info@clbailey.com
CALIFORNIA RESIDENTS
CCPA Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. We do not sell personal information to third parties.
DATA SECURITY
How We Protect Your Data
We use industry-standard security measures including HTTPS encryption, secure authentication, and access controls to protect your information. Our website is hosted on Vercel, which provides enterprise-grade infrastructure security.
CONTACT
Questions About This Policy
If you have questions about this privacy policy or how we handle your data, please contact us:
This policy is provided as a framework. C.L. Bailey & Co. recommends having this document reviewed by legal counsel to ensure full compliance with applicable federal and state regulations.